Terms & Conditions

Terms and Conditions

Bear Mountain offers the short term rental of the Property named on the Rental Agreement (a copy is supplied on booking of your vacation property), to the person of 21 years or over named as the Party Leader and to the named party members (on the Rental Agreement), hereinafter referred to as the Guest, under the terms set out below.


Bear Mountain will provide a written quote via email. Quotes are valid for 24 hours, unless and until the Property is either booked by a third party, or Bear Mountain receives a deposit for the same dates (or part thereof) from any party. Where the Guest agrees by email, phone, fax or other written device to book the Property, Bear Mountain will provide a booking confirmation to the Guest by email. The Guest must pay the requested deposit or payment as defined on the booking confirmation prior to confirmation of the booking. during that period, Bear Mountain reserves the right to accept any booking for the Property from a third party, where said third party agrees to payment prior to receipt of payment from the Guest.

Confirmed Booking

On receipt of the required payment from the Guest, Bear Mountain will issue a Confirmed booking receipt by email to the Guest. Only on release of the Confirmed booking receipt from Bear Mountain is the booking determined as confirmed.


The Guest agrees that payment of the rental deposit amount to Bear Mountain will signify their full acceptance of these Terms and Conditions of Rental. The Guest further acknowledges that by payment of the final rental sum, the Guest has read and accepted these Terms of Conditions of Rental on this web site.


The Guest agrees and acknowledges that Bear Mountain will not release the Property details or any service prior to receipt by Bear Mountain of payment in full. Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to terms of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation.

The Guest agrees to pay the total rental fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. Final and full payment is due 14 days prior to arrival. In the event of late payment, or failure to pay, Bear Mountain reserves the rights to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the calculated percentage, Bear Mountain reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.

Where a Guest chooses to amend their booking 30 days or more prior to arrival, resulting in a change in the property size or location, or a change of dates of stay, a $100 Booking Administration Fee will be levied. Where the guest alters the booking resulting in a reduction in the number of nights, the Company will charge the $100 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below.

Any changes to existing bookings within 30 days of arrival will not be allowed.

Rental Period

The Guest agrees, and Bear Mountain permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the Rental Agreement).

Check In

Check in to the Property is after 4:00 pm on the date of arrival as shown on the Rental Agreement, Booking Confirmation or Registration Form. At the sole discretion of Bear Mountain, any Guest arriving before that time may be refused.

Check Out

Check out is on the date of departure as shown on the Rental Agreement and Registration Form, at 10:00 am. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of one day’s rental.

Basis of Rental

Properties offered for short-term rental through Bear Mountain are provided on a self-catering basis. Bear Mountain provides complimentary starter items of toilet paper (one per toilet), small hand soaps, shampoo and a trash bag.  Linens are also provided.  Once these items are used, it is the guest’s responsibility to replenish them.


Bear Mountain has designated some of the listed homes as “Pet Friendly”.

Guests with pets must request a pet friendly home. In the event that the Guest brings a pet to a property without prior consultation/authorization with Bear Mountain, then Bear Mountain can elect to evict the guest from the home with loss of any rental monies paid and also levy a further cleaning charge of at least $100 to pay for additional sanitation and cleaning. Bear Mountain nor the Owner of the Property can be held liable for any loss or injury to a pet while staying at the Property, or for any action taken against the pet or pet owner by third parties. Pet owners must agree to abide by our Pet owners terms and conditions as set out below.

Pet owner terms and conditions

In order to maintain the integrity of the home and the consideration for future guests the following terms and conditions will apply.

1. The pet owner is fully responsible for the pet and its actions.

2. No pet shall be left unattended unless in a proper enclosure and adequate food and water shall be supplied.

3. The pet owner understands that any pet causing a nuisance to anyone will be subject to eviction with no refund of payments for the unused portion of their stay.

4. All pet ‘mess’ will be removed by the owner and disposed of in a proper fashion as it occurs and especially on vacating the premises. Any mess not removed will incur a $100 clean up fee. No pet mess to be left in garbage on day of departure.

5. Pets are not allowed on any furniture or beds, nor will the pet be allowed access to any of the properties’ bedrooms.

6. The pet owner will be solely responsible for any stains/damage or odors caused by the pet.

7. The pet owner shall be solely responsible for excessive hair removal.

8. The owner shall ensure that the pet is tic/flea and worm treated before arrival.

9.  The pet owner will ensure that the pet does not go on to neighboring properties.


The Guest may cancel their booking at any time up to the day that the final payment is due. In the event that the Guest exercises their right to cancel, Bear Mountain will charge the following cancellation penalty:


– Full refund minus a $10 processing fee for cancellations up to 30 days before check-in. 

 – If booked fewer than 30 days before check-in, full refund minus $10 processing fee for cancellations     made within 48 hours of booking and at least 14 days before check-in. 

 – After that, 50% refund up to 7 days before check-in. 

 – No refund after that.

– Cancellations made at least 14 days prior to your arrival will be refunded less a $10.00 processing fee. 

 – Cancellations made 7-14 days prior will result in 50% refund.

 – No refund up to 7 days before check-in.

** We will issue rain-checks for use within 1 year, please call and make arrangements with the office. **

* Bear Mountain recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

Service Level

Bear Mountain makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to):  inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.

Guest(s) shall be solely responsible for any property damage, accident injury to any person or loss sustained by any person, including loss of money, jewelry, and other items of personal property, arising out of or in any way related to Guest(s) use of the premises or the items of personal property provided by Bear Mountain, the Owner at Guest(s) request. Guest(s) shall inspect and be familiar with proper use and application of such items prior to using them. Guest(s) hereby agrees to INDEMNIFY and hold Bear Mountain and/or Homeowner harmless from any and all claims including those of third parties, arising out of or in any way related to Guest(s) use of premises or the items of personal property provided therein. Guest(s) assumes the risk of injury or other losses relating to any recreational activities and will hold owner and its agents harmless with respect there to. Guest(s) shall leave premises in clean, undamaged condition. If unit is not left in suitable condition, guest understands that Bear Mountain reserves the right to charge guests for any repairs or special cleaning. Refer to departure instructions posted on reservation confirmation.

Over Occupancy

Bear Mountain reserves the right to evict guests from the property with no compensation or refund if it is found that guests staying at the home have not been declared on the Guest Registration form.

Limitation of Liability

Bear Mountain makes all reasonable efforts to provide advice and safety information. This information can be found in the Vacation Home Guidelines at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property.  Bear Mountain is willing to provide any and all further information pertaining to the Property providing the Guest has first read the Vacation Home Guidelines. In addition, Bear Mountain states the following:

Bear Mountain and/or the Owner will not release the physical address or lock box code of the Property to the Guest prior to payment and a signed booking form agreement. This is a security measure.

Bear Mountain and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period.

Bear Mountain and/or the owner accept no responsibility for any personal items that are left behind by guests in the property.

Bear Mountain or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, Bear Mountain will provide notice to the Guest prior to such entrance.

Bear Mountain and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance coverage.

The Guest must ensure that Children are supervised at all times. It is the policy of Bear Mountain that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.

Bear Mountain and/or the Owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.

Bear Mountain and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force of nature that may have an injurious effect on the Guest.

Bear Mountain does not accept liability for removal of the Property from the marketplace, or transfer of the Property to another company by the Owner or for any other reason that results in the Property becoming unavailable for the Rental Period. Wherever such an event occurs, Bear Mountain will offer the Guest a suitable alternative accommodation of equal or better quality, subject to availability. In the event that the Guest refuses the offered alternate property, then the Guest may cancel the booking, and the Company will refund the Total Rental Fee paid less the applicable cancellation penalty percentage rate (if applicable).

Bear Mountain will not be liable for any additional expense that the guest incurs if the guest has refused the alternative property offered.

Failure to comply with any of the terms herein will, at the sole discretion of Bear Mountain, result in the eviction of the Guest from the Property, without compensation or refund.