Cancellation Policy


  • Full refund for cancellations up to 30 days before check-in.
  • If booked fewer than 30 days before check in, full refund for cancellations made within 48 hours of booking and at least 14 days before check in.
  • After that, 50% refund up to 7 days before check in.
  • No refund within 7 days of check in.
  • There will be a $10.00 processing fee on all cancelled orders.


  • Cancellations made at least 14 days prior to your arrival will be refunded less a $10.00 processing fee.
  • Cancellations made 7-14 days prior will result in a 50% refund.
  • No refund up to 7 days before check in.

We will issue rain checks for use within 1 year, please call and make arrangements with the office.

Need help?

Contact us at 304-573-2267 or for any other questions related to refunds.